Customer experiences are increasingly complicated—with multiple channels, touchpoints, contexts, and moving parts—all delivered by fragmented organizations. How can you bring your ideas to life in the face of such complexity?
In this full-day workshop, Patrick Quattlebaum (Harmonic Design CEO and co-author of Orchestrating Experiences), will teach you how to zoom out and help others tackle holistic design challenges. You will practice methods ideal for breaking down boundaries that prevent the implementation of more cohesive, sustainable customer journeys. You will gain confidence to more effectively and efficiently facilitate cross-functional collaboration.
This workshop is an intermediate level workshop intended for practitioners looking to zoom out and practice more holistic design for services and products. It’s especially appropriate for those who work in medium to large organizations that operate in multiple channels and contexts.
Patrick Quattlebaum is a designer and teacher who gets up every morning to bring creativity, rigor, and humanity to problem-solving. He is the co-founder and CEO at Harmonic Design, a US-based service design consultancy. Previously, he was Managing Director at Adaptive Path and Head of Service Design at Capital One. An expert in design strategy and service design, Patrick places a premium on pushing design practice to be more value-centered, collaborative, and iterative. He and his co-author, Chris Risdon, share their design philosophy and its practical applications in Orchestrating Experiences: Collaborative Design for Complexity.
In addition to consulting and writing, Patrick is a passionate speaker and instructor. He has taught thousands of practitioners in North America and Europe on topics such as service design, design strategy, design research, and interaction design. His other passions—storytelling, film studies, and improv—often find their way into his design work.